Our Shipping Policy

We base our shipping charges on the subtotal of your order. For example, if you order between $45 to $70 of products, we offer Ground and 2-Day shipping rates based on the amount of your order. These rates may change due to fuel pricing surcharges or changes in rates from our carrier partners at any time.. More information on calculating your shipping charges below. 2-Day shipping rates are calculated for one box. If an additional box is required additional charges will apply
 

Please note that our shipping charges are subject to change without notice.. Backorders will not be shipped overnight, second day or express. Method of shipping for backorders will be at The Winner's Circle's discretion. Additional shipping charges may apply on backordered items. In addition, there are special exceptions such as saddles, carts and certain leather goods that require extra packing to ensure you receive your product in perfect condition. We will let you know when certain items require additional charges. Packages weighing over 75 lbs. could be subject to additional charges

Some items on your order may be out of stock. These items may not be backordered. These items are items that have not estimated delivery date to us. Please reorder at a later date.

FOB items are not eligible for free shipping. I.e. Large items that require additional shipping.

Customer will be charged additional shipping of any refused package.

Incorrect delivery addresses on an order will result in an additional address correction fee charged by UPS. Minimum fee is $21.00.

If you need expedited services or other carrier service please call 1-800-298-7398.

Shipments to Canada

“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. 

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”

Privacy Statement

This is the web site of Winner's Circle Horse Supply, LLC. Our postal address is 603 Evans St, Shelbyville, TN 37160. We can be reached via e-mail at info@wcircle.com. Or you can reach us by telephone at 931-684-2912.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to notify consumers about updates to our Web site and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive e-mail from our company.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your correct phone number. We will be sure your name is removed from the list we share with other organizations.

Satisfaction Guaranteed

We stand proudly behind the quality of our products. If you are not satisfied with any item you receive from The Winner's Circle, just return it in new, unused condition in its original packaging with all label and tags in tact, for a full credit, exchange or refund. Please do take care in placing customized or special orders as we cannot accept custom or special orders for return.

Returns & Exchanges

Merchandise returned in new, unused condition within 30 days will be credited or exchanged. After 30 days there will be a 15% restocking fee and in-store credit only. No returns accepted after 90 days. Custom orders or special orders are not eligible for return. This includes anything with a nameplate attached to it. All custom orders must be prepaid by money order/cashiers check or check that has cleared the bank.  Shipping and return freight will not be refunded on returns.

Due to safety standards and other regulations we cannot accept returns on used equipment, bits,  books, DVD’s, feed supplements and wormers

Saddles must be returned within 15 days of receipt in unused condition.   A 5% restocking fee will be applied. Please call Matt or David for return authorization on all saddle returns. Include your original packing slip when you ship the saddle back. Indicate on the back of the packing slip whether you would like a refund or exchange.
 

Items returned where free shipping was applied will not be refunded the full amount of the item. The shipping charges will be deducted from the refund.

Please send returns to:

Winner's Circle Horse Supply, LLC
603 Evans St.
Shelbyville, TN 37160

Backordered Products

Some items on your order may be out of stock. These items will not be backordered. Please reorder at a later date.

Many of our vendors are highly specialized small businesses. Occasionally we experience delays in expected delivery. We make every effort to notify customers as soon as possible about the existence of back orders and their expected length. Please call customer service if you would prefer not to wait for a backordered item.

UPS Claims

If for any reason, you receive a damaged package via UPS, please contact our office in order to file a claim with UPS and have replacement merchandise shipped to you as soon as possible. Please be sure to save the box the merchandise was shipped in so that UPS can determine the cause of the damage.